Notice Period for Telecom Subscriptions Rotterdam
For residents of Rotterdam, the notice period for telecom subscriptions is one month between cancellation and contract termination with your telecom provider. This is set out in the Telecommunications Act and provides clarity for Rotterdammers when switching providers, for example due to a move within the port city or Maasstad. We discuss your rights, local resources, and practical steps.
Legal Rules on Notice Periods in Rotterdam
The Telecommunications Act (Tw), Article 7.4, has set a maximum notice period of one month and contract duration of 24 months since December 1, 2021. Provisions from the Civil Code (CC), such as Articles 6:82 and 6:92 CC, supplement this. The ACM oversees compliance. For disputes in Rotterdam, you can approach the Rotterdam District Court or seek free advice from the Rotterdam Legal Aid Office. Unfair penalties are invalid (Article 6:248(2) CC).
Overview of Notice Periods for Telecom Subscriptions
Legally, one month is standard for contracts in Rotterdam. See this overview:
| Type of Service | Notice Period | Max. Duration | Extra Info for Rotterdam |
|---|---|---|---|
| Mobile | 1 month | 1 month after promo | Convenient for commuters in the port; often cancellable monthly after year 1. |
| Internet + TV (fixed) | 1 month | 24 months | On moving within Rotterdam, installation costs may apply pro rata. |
| Bundle (mobile + fixed) | 1 month | 24 months | Cancel entire bundle; check local fiber optic providers. |
| Prepaid | Immediate | - | Ideal for temporary Rotterdammers without commitment. |
Providers such as KPN, VodafoneZiggo, and T-Mobile apply this in their terms and conditions, as required by law.
Your Rights and Obligations on Cancellation
Consumer Rights in Rotterdam
- Maximum one-month notice period.
- Free cancellation via email, app, or phone.
- No penalties within minimum term; otherwise only remaining costs.
- Number portability under ACM rules; seek help from Rotterdam Legal Aid Office.
Provider Obligations
- Confirmation within 1 business day.
- No misleading information on periods.
- Refund of overpaid amounts.
Your Obligations
- Submit cancellation with customer number, digitally or by mail.
- Pay outstanding invoices.
- Return modem to avoid charges.
Practical Examples for Rotterdammers
Example 1: Mobile Subscription
You have Vodafone until October 15. Cancel on October 1: runs until November 1. Arrange number portability for new subscription; provider must comply.
Example 2: Internet on Moving
After 12 months of KPN contract, you want to move from Rotterdam-South to North. €200 penalty? Challenge at Telecom Disputes Committee or Rotterdam District Court: only actual costs (pro rata installation).
Example 3: Renewal
After 24 months, monthly cancellable. Providers must inform you (CC 6:82(3)). Notify Municipality of Rotterdam on address change for bundle updates.
Step-by-Step Cancellation in Rotterdam
- Check contract via app or customer service.
- Cancel via official channels.
- Request confirmation with date.
- Request number portability (6 weeks in advance).
- Check invoice; claim refund.
Model letters available via ACM, ConsuWijzer, or Rotterdam Legal Aid Office.
Frequently Asked Questions
Can I cancel immediately?
No, except prepaid. Standard one month, unless provider fails. Seek advice from Rotterdam Legal Aid Office.
Provider ignores cancellation?
Send registered letter, then ACM or Disputes Committee. Termination via Rotterdam District Court (CC 6:265).
Penalty for early cancellation?
Only pro rata; check ConsuWijzer or local office.
Bundle with energy?
Cancel telecom separately with one month; discount may change.
Tips for Rotterdam Residents
- Keep proof: Cancellations and emails.
- Compare: Sites like Independer for best deals in 010.
- Local advice: Rotterdam Legal Aid Office for free help.
- Moving: Notify Municipality of Rotterdam for smooth switch.