The future of digital negotiation in Rotterdam
The digitalisation of Rotterdam administrative law makes amicable settlements more accessible via local portals such as the Rotterdam eLoket and MijnGemeente. With E-herkenning, parties negotiate securely online about objections, supported by the Digital Government Act and the municipal digitalisation agenda.
Benefits include traceability, speed, and lower thresholds for Rotterdam citizens and businesses. Examples: digital settlements for port-related fines, parking violations, or subsidy disputes over urban development, with electronic signatures via the Rotterdam infrastructure.
Technical and legal requirements in Rotterdam
- Secure authentication via DigiD or E-herkenning, linked to Rotterdam systems
- Audit trail for all communication, in accordance with local privacy guidelines
- Integration with the Joint Information System (JIS) and Rotterdam case management systems such as ZaakOnline
The municipality of Rotterdam is investing heavily in this to modernise the Awb, with pilots in neighbourhoods such as Feijenoord and the port yielding up to 50% time savings for civil servants and residents. This democratises access to justice in the vibrant Maasstad.