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Digital Objection Procedures under the Awb in Rotterdam

Digital objections and hearings permitted under Awb (art. 3:14a) in Rotterdam. Mandatory DigiD, option for physical attendance in city hall, with focus on equality and hearing obligation for Rotterdam residents.

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Digital Objection Procedures under the Awb in Rotterdam

The Awb encourages the digitalisation of objection procedures via Article 3:14a and the Digital Decision-Making Act. In Rotterdam, the municipal objection committees are adapting with online hearings, for example in decisions on parking permits or building permits in neighbourhoods such as Kralingen or Charlois.

Benefits and Requirements in Rotterdam Practice

  • Accessibility: Submission via the Rotterdam Messages Box, DigiD or e-mail to the Urban Development Department.
  • Security: Mandatory authentication with DigiD or European recognised means, fitting the port city's digital infrastructure.
  • Equality: Option for physical hearings in the city hall remains, so that elderly people from Delfshaven can also attend.

Practical Challenges in Rotterdam

Video hearings via platforms such as Webex save time for civil servants and citizens in busy Rotterdam, but require stable internet connections, especially in outlying areas such as IJsselmonde. The judiciary rules that digital procedures are equivalent provided that the hearing obligation under the Awb is respected. The municipality of Rotterdam is leading in the transition to fully digital, with a target for 2025, supported by local pilots.

This modernises administrative law in Rotterdam and increases efficiency for tens of thousands of objections per year.