Wlz Client Support in Rotterdam

Wlz Client Support in Rotterdam

Wlz Client Support offers Rotterdam residents free and independent assistance with decisions on long-term care under the Long-Term Care Act (Wlz). It provides support with care indications, care packages, and disputes, ensuring you as a Rotterdam resident are fully informed about your options and rights.

What does Wlz client support mean for Rotterdam residents?

Under the Long-Term Care Act (Wlz), people with a permanent, intensive care need are entitled to care, such as in a Rotterdam nursing home or intensive home care. Wlz Client Support offers neutral assistance with difficult choices, such as applying for a Wlz indication from the Centre for Eligibility for Care (CIZ), drawing up care plans, or objecting to decisions.

This service is independent from care providers and care offices, providing purely objective advice. This includes explanations of local care options in Rotterdam, help with paperwork, or mediation in disputes with a care institution in the region.

Legal basis for Wlz client support

The scheme is enshrined in the Quality, Complaints and Disputes in Healthcare Act (Wkkgz), articles 3.1 to 3.7. Wlz care providers in Rotterdam must offer this free support. The Wlz (article 3.1.1) governs indications via the CIZ, with client support for applications and appeals. The Client Rights in Healthcare Act (Wcz) guarantees information and involvement. Support is always accessible, confidential, and free of charge. This builds on our article about free client support, now focused on Rotterdam.

When are Rotterdam residents entitled to Wlz client support?

You qualify if:

• You are applying for or already have a Wlz indication.
• You receive care from a Wlz provider, such as home care in Rotterdam or admission to a local nursing home.
• You are a caregiver for a Wlz client.

This applies to all stages: from application to end of care. Even without an indication, you can get help with the process, for example via CZ Zorgkantoor Rotterdam.

Practical example from Rotterdam

Take Mr. Jansen (75) from Rotterdam-South, who falls and ends up in Ikazia Hospital. Doctors refer him to the CIZ. With client support, he learns the steps, care options (home with district nursing or a nearby nursing home), and how to express his preference for home care. Without this, he might have received a less suitable indication.

Rights and obligations under Wlz client support

Rights:

• Free access to a support worker.
• Full confidentiality, without sharing with others without your consent.
• Independence: no ties to your care provider.

Obligations:

1. Schedule a consultation in good time.
2. Provide accurate information.
3. Follow suggestions where feasible, but no compulsion.

How to apply for Wlz client support in Rotterdam?

Via your care provider, GP, or directly with an agency. In Rotterdam:

• Regional points via CZ Zorgkantoor Rotterdam.
• Juridisch Loket Rotterdam for combined advice.
• Wlz assistance via CIZ portal or local care providers.

Step-by-step guide:

1. Contact your care provider, GP, or CZ Zorgkantoor Rotterdam.
2. Describe your needs.
3. Expect a response within 5 working days.

For additional legal support: call Juridisch Loket Rotterdam (010-2333000).

Differences from other support services

Wlz client support differs from Wmo or Zvw services. Overview:

More about Wmo in Rotterdam or Zvw rights.

Frequently asked questions about Wlz client support in Rotterdam

Tips for Rotterdam residents

• Start early with care questions.
• Keep records for potential disputes at Rotterdam District Court.
• Combine with Juridisch Loket Rotterdam or patient organizations.
• Crisis? Call CZ Zorgkantoor or CIZ helpline 0800-1234.

For personal advice: contact Arslan Advocaten or Juridisch Loket Rotterdam.