Application Procedure for Emergency Assistance from the Municipality of Rotterdam

Step-by-Step Application in Rotterdam

The application procedure for emergency assistance in Rotterdam is conducted via the Municipality of Rotterdam’s website or the Social Support Act (Wmo) desk. Download the special application form from rotterdam.nl or collect it from a neighbourhood team or the social services desk in your district, such as in Rotterdam-Zuid or Centrum. Submit the form along with supporting documents, such as a recent benefits statement under the Participation Act, payslip, or invoices for unexpected expenses like rent arrears or medical bills.

• Submit Online or In Person: Use the digital portal Mijn Rotterdam or submit your application at a service point such as the Stadskantoor at the Hofbogen.
• Assessment Period: The municipality decides within 8 weeks in accordance with the Participation Act; in cases of acute emergency in Rotterdam, a provisional decision may be made within 2 weeks.
• Provisional Advance: Apply for temporary crisis assistance via the Rotterdam emergency desk for urgent situations, such as the threat of eviction.

After the Application in Rotterdam

Upon approval, the Municipality of Rotterdam typically transfers the amount to your account within 5 working days. If your application is rejected, you may lodge an objection with the municipality’s objections advisory committee within 6 weeks using the online form. If this is unsuccessful, you may appeal to the District Court of Rotterdam within 6 weeks of the objection decision. Practical tips for Rotterdam residents: ensure completeness with income data from the DUO system or Werk.nl, and list your Rotterdam housing costs to avoid delays. This way, the municipality can quickly assist you in this port city.